RETURN POLICY

CHANGES & CANCELLATIONS

To cancel your order, please email customer service at projectnycnails@gmail.com We can’t process orders canceled on Saturdays, Sundays or holidays, but we will notify you on the following business day. Once the order has shipped, we are not able to cancel or accept changes to orders. Please email to cancel and/or reorder your item(s). Unfortunately, once an order is confirmed no changes (email address, mailing address, or order quantities and details) can be made.

RETURNS & EXCHANGES

Returns are accepted within 30 days from the ship date. Please note returns for refund are permitted only if item(s) received is (are) damaged, defective, or incorrect; item(s) MUST be unused and unaltered with packaging intact. Fraud Prevention does not allow refunds to be issued until damaged, defective, or incorrect items have been received back at the warehouse. If you are not completely satisfied with a purchase please return it to us in its original condition. Once the item is received at warehouse in its original condition, your refund will be issued. Return shipping and handling fees are customer responsibility. We regret that we are unable to refund your original shipping fee unless the return is the result of defective product.

Regarding product descriptions: We attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of any of our services is accurate, complete, reliable or error-free. Color appearance on a monitor or mobile display can look altered under various illumination conditions. If a product we offer is not accurate as described, your sole remedy is to return it in unused condition.